FAQ

Frequently Asked Questions for Employees

Can I review a company that’s not already listed?

Yes, companies don’t need to be already listed to receive a review. We simply ask the member for some basic information as part of the review process.

How do I know the reviews are real?

Our goal is to provide something useful to you, the user. Bogus reviews aren’t useful to anyone so we take great care through a comprehensive moderation process. All reviews require an authenticated email address and are then manually moderated according to our community guidelines prior to being shown on the website. Even if something makes it past moderation that shouldn’t have, all users can flag the content as inappropriate in which case it will be removed for further moderation.

Is it really anonymous?

Absolutely. While we collect an email address so we can verify you’re a real person and to provide a login to gain full access, we never publish this information and it’s certainly not associated with your review. You can even select for your Job Title not to show with your review. Any other information we collect about you (age, gender, length of experience, etc) is purely for aggregated reporting and will not be linked to your review in any way.

Will people be able to see my salary with my review?

No, we completely separate your review from any salary information provided. This is an important part of keeping your review anonymous.

Do I need to share my salary?

No, salary information is optional but it is required to access salary data.

Can I remove my review?

Sure, use this contact form and we’ll respond as quickly as we can.

Frequently Asked Questions for Employers

Will I be opening up a can of worms?

It’s important to remember that people are already commenting about your company in forums like Facebook, Twitter, at BBQ’s, etc. The worst thing you can do is try to ignore or repress any negativity, that only makes it worse. The best thing you can do is engage in the conversation and JobAdvisor provides a platform to do that without it appearing like you’re spying on anyone.

It may take some nerve to start but being open with your employees is the best way to build trust, and it shows potential hires that you value what your employees have to say.

Interestingly, over 80% of reviews collected so far are positive reviews (>75% satisfaction). This makes sense because in most companies, if your employee is still working for you, chances are they’re pretty happy.

It’s also important to understand that you don’t need to be registered to be reviewed. Our advice is get a company page up there and promote it to your current employees to get some good, positive content. Engage in the conversation, don’t ignore it.

Will my employees be able to see everyone else’s salary data?

We don’t show any specific salary information about any company. We do though be show salary ranges for different role types and in future we may (in consultation with our customers) show where companies sit on that range as an average. We absolutely do not want to create issues for you with your employees, so this needs to be balanced with providing useful information to users (which in turn provides value to you as it drives eyeballs to your company page).

What if a disgruntled employee unloads on us?

Firstly, they’ll need to make it through the moderation process – we manually moderate all reviews according to our community guidelines prior to being shown on the website – so they’ll be stopped there. However, we don’t want to just block negative reviews so if it’s a valid opinion it will still make it through the moderation process. This is a good thing, leaving the not-so-great reviews in there actually builds trust with users. So unless you think you’re going to get hundreds of disgruntled employees saying bad things (in which case maybe you have some real issues you need to address!) these will be drowned out by reviews from everyone else. At the end of the day it’s your overall score that matters to users.

What can I do if I don’t like a review that’s been posted?

Our strong belief is that you should not ignore or try to suppress negative reviews. Negative feedback is a big opportunity because if handled in the right way, disgruntled employees can be turned into your biggest fans, and it shows other users how you respond in tough situations. Our advice is to engage in the conversation.

As a premium customer, you have the right of reply to any comment posted about your company. We highly recommend that you take this approach as this is the best way to build trust with users. Acknowledging the feedback, and providing an insight into what is going to be done as a result of that feedback, usually achieves an even better result than if there’s no negativity at all. Check out our social media guidelines for employers for more information.

Alternatively, you can flag the review as inappropriate which will send it back to the moderator. The moderator may decide the content is ok, in which case it will be reposted. If this happens and you’re not happy with it, you can raise a formal complaint and we’ll give you a call to discuss it.

How do I upgrade to a Premium membership?

Simply contact us and we’ll be in touch.